March 26th in Accountancy News, HMRC, Tax by Editor .
Hi, is that HMRC? No sod off!
It’s almost better than the response 40% of HMRC callers got last year…
Which was none at all.
BBC: More than 40% of calls to HM Revenue and Customs last year were not answered despite a drive to get taxpayers to use the telephone, a report has found.
Of the 100 million calls to the main HMRC helplines from 2008 to 2009, 40 million did not get through, parliament’s spending watchdog found.
The House of Commons Public Accounts Committee (PAC) condemned the taxman’s call-handling operation as “poor”.
But lets face it, what do they really care about customer service? It’s not like you can just say fine I’ll sort my taxes out elsewhere then. Well, not unless you have enough money to find somewhere better. Switzerland or Belize perhaps.
